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3. Risk Concepts
There are only a few key concepts in the management of risks, and these concepts
are easily mastered and applied.
3.1 First principles
There are no fundamental scientific laws in risk management akin to the laws
of motion, conservation and continuity from which applied scientific results
are obtained. Most of risk management is qualitative and subject to judgment
colored by experience, prejudice and politics. However, there is one fundamental
principle that can be postulated and used.
Specifically, any element of a venture that entails a new aspect for the performing
organization is a source of risk. (Barring malfeasance, incompetence including
criminal neglect, and accident, it can be argued that "newness" is
the only real source of risk.) The attitude here is that if all risks associated
with newness are accommodated then whatever remains will in all probability
be of small import and impact.
Risk management thus involves identifying the new aspects of the venture in
question, and then adopting strategies to avoid, mitigate or otherwise accommodate
the issues identified according to priorities suitable for the program. There
is a temptation to include to the "customer's satisfaction" between
"identified" and" according" in the previous sentence, but
customer satisfaction is reflected in what is meant by suitable priorities.
In the present context, inexperience is a synonym for newness.
A caution: If inexperience is a primary source of risk then the hiring of experienced
personnel may appear to be an immediate cure, but this approach must also be
assessed for newness. If a previously unused consultant is hired to plug a gap
in experience then the consultant poses a derived (and often very serious) risk.
A person new to an organization, no matter how knowledgeable, is often more
of a problem than a solution. Unless an organization has a good track record
for using consultants then a special plan should be implemented to track the
contribution of any consultants to assure that what is desired is being accomplished.
If people are hired to plug gaps in experience then a similar risk prevails.
The secret to risk management is to be creative in applying tests for newness
to the activities, tools, people and products that constitute the venture. The
key issue can be a new product, a higher or lower price, a tighter or looser
specification, a higher or lower production rate, a new customer, a different
time of year, a larger or smaller physical scale, a new paint, a new glue, new
computer programs, a new manager, a new production machine, a new performance
envelope, a new environment, new personnel, new subcontractors, new terms for
proven subcontractors, tight schedules, new performance tolerances, unfamiliar
parties to an interface definition, new types and/or scopes of interfaces, new
corporate environment, etc.
In effect, any and all aspects of a venture should be tested for newness in
any conceivable nuance. In Section 5, Risk Management Tools, the WBS and SOW
will be recommended as the framework for achieving closure in the search for
newness.
The issue that is being begged at this point is that of the seriousness of
the risks so identified. (The seriousness is measured as noted earlier as the
combined consequences and likelihood.) No two ventures will have the same risks
and no two organizations will face the same consequences for a given set of
risks. Therefore, it is all but impossible to generalize about seriousness as
opposed to newness. Some assessments of relative seriousness of consequences
are given in the discussions of ranking tools.
However, experience indicates that the seriousness aspects tend to sort themselves
once a given set of risks is postulated.
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